Ticketing FAQ
What if my e-ticket is blank, or missing information?
What if my e-ticket is blank, or missing information?
Depending on how you are viewing your e-ticket, the information might not show up for several reasons. If you are viewing it on a mobile device or iPad without the Adobe Reader app, information may not appear. If you are viewing it on a laptop screen with low resolution or again outside of the Adobe Reader program, the information may get condensed and not appear. You can try opening the tickets in the Adobe Reader program before printing. The most important information for entering the theater is a clear, scannable barcode.
How are e-tickets delivered? Do I need to print out my e-ticket?
How are e-tickets delivered? Do I need to print out my e-ticket?
You should receive a second email with an attached .pdf of your tickets. You need to print it out because e-tickets cannot be scanned from phones or mobile devices. If you do not receive the .pdf of your ticket please let us know and we will resend it.
You can also create your own e-ticket on your mobile device by creating one in the "My Tickets" section of your account. Simply log into your account and select "My Tickets" from the account menu. Under each of your upcoming performances you will see a button to "Create E-Ticket." Display the barcode from the E-Ticket on your device when coming for the performance or print out the page with the barcode from your compueter.
How can I redeem vouchers for concert tickets?
How can I redeem vouchers for concert tickets?
If you have official SFJAZZ ticket vouchers for a specific concert, you must exchange them for regular tickets prior to the show. Vouchers should be redeemed in person at the concert venue box office no later than 30 minutes before show time. Vouchers are not redeemable at any other time or location.
How do I get tickets that I won through a radio station?
How do I get tickets that I won through a radio station?
SFJAZZ frequently offers free tickets to local radio stations for contests and giveaways. If you won tickets to a specific SFJAZZ concert thru a radio station, you will be contacted by the station and informed about the procedures for claiming your tickets. All radio ticket winners should report to the box office window at the concert venue no later than 45 minutes prior to show time. Your name will be on the SFJAZZ Guest List and you will be required to show a photo ID to pick up tickets. After the deadline, any unclaimed tickets for radio winners will be released for sale.
How can I purchase wheelchair seats?
How can I purchase wheelchair seats?
In accordance with ADA regulations, our concert venues provide specifically designated wheelchair accessible seating that is reserved for those needing such accommodations. For more information on wheelchair seating, call 415.788.7353 or email to boxoffice@sfjazz.org.
What is “Will-Call” and where is it?
What is “Will-Call” and where is it?
Will-Call is the term used when tickets that have been ordered in advance are set to be picked up at the concert. Typically, any order placed within five to seven days of the concert date will not be mailed and will instead be automatically left at “will-call” to be claimed the night of the concert. To claim tickets being held at will-call, bring your photo ID, credit card and confirmation number to the venue. The box office and will-call both open 90 minutes prior to show time. There will be signs in the venue lobby and at the box office directing patrons to the will-call area.
What can I do if I've lost my tickets?
What can I do if I've lost my tickets?
Contact the box office immediately at boxoffice@sfjazz.org or 415.788.7353. You may be asked for your order number or name and address for verification.
Can I donate tickets I can’t use back to SFJAZZ?
Can I donate tickets I can’t use back to SFJAZZ?
Yes. If you are unable to attend the concert or use all of your tickets, SFJAZZ welcomes donated tickets by mail, fax, or email in advance with 24-hours notice or on the night of the concert at the box office. You may also process donations through the "My Tickets" tab of your SFJAZZ account up to the scheduled start time of the performance. While a refund cannot be given for donated tickets, your purchase is considered a tax-deductible donation to SFJAZZ. You will receive a confirmation letter at the end of the season documenting the total value of your donation for tax purposes. Once your tickets have been donated, they are considered invalid.
If I can’t go to a concert or an education event, can I get a refund?
If I can’t go to a concert or an education event, can I get a refund?
Sorry, but no. Tickets are non-refundable.
Please note if your concert has been postponed due to the coronavirus that you may be eligible for a refund. Please contact our Box Office at boxoffice@sfjazz.org
Can I exchange tickets that I've purchased?
Can I exchange tickets that I've purchased?
Yes, SFJAZZ accepts ticket exchanges with 48 hours notice. The fee for a ticket exchange is $25 per transaction (Free for SFJAZZ Members at the Contributor level and above). Ticket exchanges must be completed no later than 48 hours prior to the show. Tickets may either be exchanged for another event or returned for ticket credit to put toward future ticket purchases. Please contact the box office at 415.788.7353 if you need assistance with a ticket exchange. You can initiate a ticket exchange in your SFJAZZ Account by visiting the "My Tickets" tab.
Do you sell tickets for any other non-SFJAZZ events?
Do you sell tickets for any other non-SFJAZZ events?
No. SFJAZZ handles ticketing only for SFJAZZ events and our Visiting Presenters.
If my seats skip a number (e.g. seat 1 and seat 3), are they together?
If my seats skip a number (e.g. seat 1 and seat 3), are they together?
Yes. In many of our concert venues (Nob Hill Masonic Center, Herbst Theatre, Palace of Fine Arts, Calvin Simmons Theatre, Davies Symphony Hall, War Memorial Opera House), the seating is arranged with single or double-digit even numbered seats on one side of the hall and odd numbered seats on the other. So if your string of seats is consecutive even or odd numbers, all your seats are still together.
In my account preferences, why am I unable to choose a prefix other than Mr., Mrs., Ms., or blank?
In my account preferences, why am I unable to choose a prefix other than Mr., Mrs., Ms., or blank?
To serve the diversity of our community, SFJAZZ has omitted the selection of professional and religious prefixes that may suggest the inclusion of some and not others. Our selection allows the basic salutations and the ability to opt out for those individuals who do not identify with the options provided.
Is there a limit on the number of tickets I can purchase?
Is there a limit on the number of tickets I can purchase?
No. For most concerts, SFJAZZ encourages you to buy as many tickets as you like. To deter “scalpers” and ensure that members have access to the most popular concerts, SFJAZZ may occasionally enact a ticket limit for specific shows.
Can I buy tickets for other people using my membership?
Can I buy tickets for other people using my membership?
Yes. Your membership is yours to use as you wish. Feel free to buy tickets for family, friends or colleagues. Remember: To qualify for member benefits such as advanced ticket-buying and discounts, you must place and pay for the ticket order under your membership account. The tickets will be given or mailed directly to you. Then you may distribute the tickets to others on your own.
Do members get better seats than non-members?
Do members get better seats than non-members?
Yes. SFJAZZ members take advantage of their exclusive, members-only ticket sales period to secure the best seats. There are two on-sale periods per year – mid-summer for the San Francisco Jazz Festival and mid-winter for the SFJAZZ Spring Season. Since member tickets go on sale two to three weeks in advance of the general public, members have access to the very best selection of seats. Once public sales begin, then members and non-members have access to the same selection of available seats.
How can I buy tickets without paying service charges?
How can I buy tickets without paying service charges?
SFJAZZ members can submit online ticket orders as well as purchase tickets by phone, fax and mail free of service charges at any time. All SFJAZZ customers (members and non-members) save money on tickets purchased in person at the SFJAZZ box office – there are no service charges. Tickets purchased day of show at the venue, or “at the door,” are also free of service charges (door sales begin 90 minutes prior to show time).
What do the different ticket prices mean?
What do the different ticket prices mean?
SFJAZZ offers multiple levels of ticket pricing, each of which correspond to a specific area of the theatre. The highest price signifies the most front and most centrally located seats. In certain venues, the lowest priced tickets may have view limitations or obstructions. Some price ranges are available on multiple floors or levels within a theatre, while other prices may be limited to one specific area. Keep in mind that seating choices are based upon personal preferences, and you should purchase the tickets that best suit your own taste.
Can I pick out my seats?
Yes, by specific methods only. When purchasing tickets, specific seating selections can be made via all purchase methods except fax and mail, which offer the best available seating in the selected price range, but do not allow for specific seat choices.
What about group discounts?
SFJAZZ also has a group discount program that is ideal for conventions, tours, schools, churches, alumni groups and other organizations planning special events. Purchase 10 or more tickets and receive 10% off the regular ticket price. Groups of 25 or more receive 15% off. Some group discounts may vary according to show and season. For more information about group orders, write to groups@sfjazz.org or call 415.788.7353.
Are there any discounts on tickets?
Are there any discounts on tickets?
Yes. One of the benefits of SFJAZZ membership is exclusive access to ticket discounts that are only offered to members. Members currently receive 10% off orders of 10 tickets or more in a single purchase. The SFJAZZ Student Rush Program offers eligible students with valid ID 2 half-price tickets at the concert venue box office only starting 30 minutes prior to show time (based on availability, some restrictions apply).
What if I want to buy tickets to a sold out show?
What if I want to buy tickets to a sold out show?
Even on sold out shows, some tickets may be released or returned for sale just prior to the concert. Please check with the box office at the venue starting 90 minutes before show time to find out if any seats may become available for sale. There may be a stand-by line for those waiting to purchase tickets as they become available. Student rush tickets are not offered on sold out shows.
Are tickets available on the night of the concert?
Are tickets available on the night of the concert?
Yes. Tickets are generally available on the night of the concert at the individual concert venue's box office. Even at sold out shows, some tickets may be released for sale at the door and sold on a first-come, first-serve basis. All venue box offices open 90 minutes prior to show time. Tickets are only available at venue box offices the night of show, not at any other time.
What are the Box Office hours?
What are the Box Office hours?
Tuesday-Saturday:
11:00 am-5:30 pm OR until end of final show
Sunday-Monday:
90 minutes prior to all shows
Where is the SFJAZZ Box Office?
Where is the SFJAZZ Box Office?
The SFJAZZ Box Office & Retail Store is located at 201 Franklin Street (at Fell) in San Francisco's Hayes Valley. Just a few blocks from the Civic Center BART station and Van Ness Muni.
What are the rules of conduct?
What are the rules of conduct?
The rules of conduct can be viewed here.
When do Pre-Concert talks start?
When do Pre-Concert talks start?
Pre-Concert talks start one hour prior to the start of the show. They are free events for ticket holders of the show.
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